Refund Policy



At Cashiva, we are committed to providing a fair and transparent gaming experience. This Refund Policy outlines the circumstances under which refunds may be issued for deposits, winnings, or purchases made on our platform.



1. Deposits


All deposits made via payment processors such as Oxapay and Strowallet are considered final. Refunds will only be issued in the following circumstances:


  • Duplicate deposit due to technical errors
  • Payment processor errors resulting in incorrect charges
  • Unauthorized transactions reported promptly by the account holder


2. Purchases and Rewards


Purchases such as free spins, referral bonuses, or other in-game rewards are non-refundable once credited to your account. Refunds may be considered if:


  • There is a technical issue preventing proper delivery of the purchased item
  • Administrative errors cause incorrect allocation of rewards


3. Winnings


All winnings earned from roulette, lottery, or other gaming activities are final and cannot be refunded or reversed, except in cases of:


  • System errors or technical malfunctions affecting game outcomes
  • Verified fraudulent activity or manipulation of the game by external parties


4. Requesting a Refund


To request a refund, contact our support team via the in-platform chat immediately with your transaction details. Refund requests must include:


  • Transaction ID or reference number
  • Username and email associated with the account
  • Description of the issue and reason for the refund request


5. Processing Time


Refunds, if approved, will be processed within 7-10 business days depending on the payment processor. Cashiva reserves the right to reject any refund requests that do not meet the criteria outlined in this policy.



6. Changes to the Refund Policy


We may update this Refund Policy from time to time. All updates will be posted on this page with the revised effective date. By using Cashiva, you agree to comply with the current Refund Policy.



Contact Us


If you have questions regarding refunds, please contact our support via the in-platform chat.